Have it ready to share with a representative. If your safe is still within warranty, please record a quick video that shows the Battery expiration date, you putting in the code and the safe not opening. You can review the warranty in our website
Parts are covered so we can provide you with them free of charge so you can hire a locksmith to install the parts.
Please keep in mind that the warranty for electronic parts, in this case the lock & keypad are covered with a 1 year warranty. Please try hitting the door around the lock with a rubber mallet, this can help loosen a part that may be stuck. If you have the correct battery and the issue persist, there may be something that is blocking the mechanism from moving towards the open position. We recommend replacing the battery every 6 months to ensure you will not have a problem accessing your safe.īelow is a video of how you can exchange the battery when having an NL Keypad Duracell or Energizer brands are the recommended brands. Expiration date five years ahead (the current year 2022, battery 2027).ģ. How to Get into a Cannon Gun Safe FAQs about Cannon Gun Safes: 1. Please verify that you have a battery that meets the following criteria:Ģ. One thing to consider is that the lock, which requires the battery to have certain amperage for it to operate properly, may not disengage even though the keypad works and provides the beeps. Your safe confirms you entered the correct code by giving a double beep.
